Privacy Policy
Snouda Health Coaching LTD — Company Number: 17034844
Last Updated: 16 February 2026
Our Commitment to Your Privacy
Your health journey is personal. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our online health coaching services, access our educational content, or participate in our community forum (collectively, the "Services").
This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
For the purpose of the UK GDPR, the data controller is:
Snouda Health Coaching LTD
Company Number: 17034844
Director: Dr. Salah Snouda
Email: [email protected]
Registered in England and Wales
2. Information We Collect
We may collect and process the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, username, title | Account creation and service delivery |
| Contact Data | Email address, telephone number, postal address | Communication and service delivery |
| Health Data (Special Category) | Blood glucose readings, medication details, dietary information, metabolic health data, weight, medical history shared voluntarily | Provision of personalised health coaching and educational guidance |
| Technical Data | IP address, browser type and version, time zone, operating system, device information | Website functionality and security |
| Usage Data | Pages visited, time spent on pages, navigation paths, community forum activity | Service improvement and analytics |
| Transaction Data | Payment details, purchase history, billing information | Processing payments and refunds |
| Community Data | Posts, comments, and interactions within our community forum | Community management and moderation |
3. Special Category Data — Health Information
We recognise that health-related information constitutes "special category data" under the UK GDPR. We process this data only with your explicit consent, which you provide when you:
- Sign up for our coaching services and complete our intake forms
- Voluntarily share health information in our community forum
- Submit blood glucose readings, medication details, or other health data through our platform
You may withdraw your consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
4. How We Use Your Information
- To provide, maintain, and improve our Services, including personalised health coaching and educational content
- To manage your account and our relationship with you
- To facilitate community forum participation and moderation
- To process transactions and send related information, including purchase confirmations and invoices
- To communicate with you, including responding to your inquiries and sending service-related notices
- To monitor and analyse usage trends to improve user experience
- To detect, prevent, and address technical issues and security threats
- To comply with legal and regulatory obligations
5. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
| Lawful Basis | When It Applies |
|---|---|
| Consent | Processing of health data (special category); marketing communications; non-essential cookies |
| Contract | Processing necessary to deliver coaching services you have purchased |
| Legitimate Interests | Website analytics, fraud prevention, service improvement (where your rights do not override) |
| Legal Obligation | Compliance with tax, accounting, and regulatory requirements |
6. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. We may share your data with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, email delivery, and website hosting. These providers are contractually obligated to protect your data and may only use it for the purposes we specify.
- Legal Requirements: If required to do so by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
7. International Data Transfers
Your data is primarily stored and processed within the United Kingdom. If we transfer your data outside the UK, we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Information Commissioner's Office (ICO), to protect your data in accordance with UK GDPR.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
| Data Type | Retention Period |
|---|---|
| Account and identity data | Duration of your account plus 6 years |
| Health and coaching data | Duration of coaching relationship plus 6 years |
| Transaction and billing data | 6 years from the date of the transaction (HMRC requirement) |
| Community forum posts | Duration of your membership (deleted upon account closure at your request) |
| Technical and usage data | 26 months |
9. Your Data Protection Rights
Under UK GDPR, you have the following rights:
- Right of Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request correction of inaccurate personal data.
- Right to Erasure: You have the right to request deletion of your personal data in certain circumstances.
- Right to Restriction of Processing: You have the right to request restriction of processing in certain circumstances.
- Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
- Right to Data Portability: You have the right to request transfer of your data to another organisation in a structured, commonly used, machine-readable format.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.
10. Cookies
Our website uses cookies to enhance your experience. For detailed information about the cookies we use and your choices regarding cookies, please see our separate Cookie Policy.
11. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.
12. Medical Disclaimer
The Services and content provided by Snouda Health Coaching LTD are for educational and informational purposes only and do not constitute medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or received through our Services.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Snouda Health Coaching LTD
Email: [email protected]
15. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk