Terms of Service

1. Introduction

Welcome to Snouda Health Coaching LTD. These Terms of Service ("Terms") govern your access to and use of our website, online health coaching services, educational content, and community forum (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.

These Services are provided by Snouda Health Coaching LTD, a private limited company registered in England and Wales under Company Number 17034844. Throughout these Terms, "we," "us," and "our" refer to Snouda Health Coaching LTD. "You" and "your" refer to you, the user of our Services.

2. Medical Disclaimer

3. Description of Services

Snouda Health Coaching LTD provides a platform focused on diabetes reversal and metabolic health education, which includes:

• Online Health Coaching: Personalised coaching guidance delivered through our online platform, community interactions, and educational materials.
• Educational Content: Articles, videos, guides, social media posts, and other resources related to metabolic health, diabetes reversal, and lifestyle optimisation.
• Community Forum: A moderated online community for users to connect, share experiences, post health data, and support each other on their health journeys.

4. Eligibility

You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

5. User Accounts

To access certain features of our Services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorised use of your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, not current, or incomplete.

6. User Conduct and Community Standards

You agree not to use the Services for any unlawful purpose or in any way that could harm, disable, overburden, or impair the Services. When participating in our community forum, you agree to abide by our Community Guidelines. Prohibited conduct includes, but is not limited to:

• Harassing, bullying, intimidating, or threatening other users
• Posting content that is defamatory, obscene, hateful, discriminatory, or otherwise offensive
• Providing medical advice or presenting personal experiences as medical recommendations for others
• Infringing on the intellectual property rights of others
• Distributing spam, unsolicited advertising, or promotional materials
• Impersonating any person or entity
• Uploading viruses, malware, or other harmful code
• Attempting to gain unauthorised access to our systems or other users' accounts

We reserve the right to remove any content and to suspend or terminate your access to the Services for violating these rules, without prior notice or refund.

7. Health Data and Consent

By using our Services, you may voluntarily share health-related information, including blood glucose readings, medication details, dietary information, and other metabolic health data. You acknowledge that:

• This information constitutes special category data under UK GDPR
• You provide this information voluntarily and with your explicit consent
• Information shared in the community forum may be visible to other members
• We process this data in accordance with our Privacy Policy
• You may withdraw consent at any time by contacting us

8. Intellectual Property Rights

All content and materials included in our Services — including but not limited to text, graphics, logos, images, audio, video, software, the "5 Pillars" framework, coaching methodologies, and the compilation thereof — are the property of Snouda Health Coaching LTD or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal, non-commercial use. You may not:

• Reproduce, distribute, modify, create derivative works of, publicly display, or publicly perform any content from our Services without our prior written consent
• Use any content for commercial purposes
• Remove any copyright, trademark, or other proprietary notices from any content

9. Payments and Fees

Certain Services may require payment. By purchasing a paid Service, you agree to pay the applicable fees as described on our website at the time of purchase. All fees are quoted in British Pounds Sterling (GBP) unless otherwise stated. Payment terms and refund conditions are governed by our separate Refund Policy.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• Snouda Health Coaching LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses
• Our total aggregate liability arising out of or in connection with these Terms or the Services shall not exceed the total amount you have paid to us in the twelve (12) months preceding the event giving rise to the liability
• We do not guarantee any specific health outcomes, including but not limited to diabetes reversal, weight loss, or improved metabolic markers

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Snouda Health Coaching LTD, its director, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable solicitors' fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or share through the Services

12. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis without any warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free.

13. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any legal matter arising from these Terms. Nothing in these Terms affects your statutory rights as a consumer under UK law.

15. Changes to Terms

We reserve the right to modify these Terms at any time. If a revision is material, we will provide at least 30 days' notice by posting the updated Terms on our website. By continuing to access or use our Services after revisions become effective, you agree to be bound by the revised Terms.

16. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Medical Disclaimer, Community Guidelines, and Refund Policy, constitute the entire agreement between you and Snouda Health Coaching LTD regarding the use of the Services.

18. Contact Us

If you have any questions about these Terms, please contact us: